FAQ

We aim to process orders quickly and ship within 24-48 hours of placement.

Once your order has been shipped, you will receive an email with tracking information. Once you receive the email with the shipping details, you will find detailed tracking information to follow the progress of your order. Use the tracking information to track your package via our shipping partner's website.

We always strive to deliver your package with the best carrier and service for your country. All information about shipping times and rates per country can be found on our shipping page

After you have returned your items to us, you will receive your refund within 10 business days after the items reach our warehouse.

You can track the progress of your return using the track and trace of your chosen carrier, which will indicate when the package reaches our warehouse. From this point, the 10 working day processing period begins. Once the refund has been processed, you will receive a notification. Please note that it can take up to 3 days for the refund to appear on your bank account. If you have not received your refund within this time frame, please email service.fiorente@gmail.com or click here so we can investigate this for you.

We have a return period of 14 days in which the customer can return his or her package without giving a reason. These 14 days start at the moment the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return Policy: All returned items must be unworn and in pristine condition with all tags still attached.

FIORENTE does not offer the possibility of a refund for items purchased on sale.

Shipping costs are non-refundable.

Returns are easy! Here’s what you need to do:

1. Send an email to service.fiorente@gmail.com within 14 days of receiving your order, indicating that you wish to exchange one or more products.
2. Our team will provide you with return instructions immediately.
3. Follow the instructions provided to complete the return process.

We offer a variety of payment methods to make your shopping experience easy and safe. These are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept the local payment methods bankcontact.

Mobile payment services: We accept mobile payment options ShopPay, ApplePay and GooglePay.

Please note that the availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer service team.

We advise you to take the recommendation under the size icons. This way you will find the perfect size for you.

Good maintenance ensures that your garments stay in good condition for longer. Here are some tips to maintain the quality of your clothes:

1. Wash at a maximum of 40 degrees : This helps to protect the fabric and the colours. Higher temperatures can lead to shrinkage, fading of colours or wear of the fabric.
2. Air dry : Natural drying is the best way to maintain the shape and quality of your clothing. The heat of the tumble dryer can weaken fibers or shrink clothing.
3. Tumble dry on low temperature or quick program : If you still want to use the dryer, it is recommended to tumble dry on a low temperature. This prevents excessive heat that can damage the clothing. The "quick dry" program also reduces the time that clothing is in the dryer, which reduces the impact on the fabric.
   
   By following these steps, you can ensure that your underwear and outerwear are washed effectively and that their quality and lifespan are maintained.

At this time we do not offer gift cards. We recommend keeping an eye on our newsletter and social media for updates and new opportunities in the future.

We aim to process and dispatch orders within 24-48 hours of placing them. Once your order has been dispatched, you will receive an email notification with tracking information. Upon receipt of the dispatch email, you will find detailed tracking information to follow the progress of your order. Simply use the tracking information provided to track your parcel via our delivery partner's website.

Unfortunately, we do not currently offer the option to expedite shipping or receive automatic updates on the status of your order. We are working on making this service available in the future. For now, if you have any questions about your order, you can always contact our customer service.

We only deliver to Belgium, the Netherlands and the United Kingdom. FIORENTE orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.

Please visit our shipping page for rates and delivery times per country.

Your order will be processed within 24-48 hours after it is placed.

Orders placed over the weekend will be scheduled for shipment on Monday.

The estimated shipping time stated at checkout and on our shipping page starts on the day your order is shipped.

Due to our fast response times, it is not possible to make changes or cancel your order once it has been placed. Should you require any assistance from us in receiving your order, we are here to help. For any questions, please contact our customer service team; service.fiorente@gmail.com

Our shipping costs are calculated based on the destination of your order and the total value of your order. More about shipping can be found in this link .

Additional information:

- Please note that customs duties and taxes are included and covered for your order.
- Orders are typically processed and shipped within 1-2 business days, with delivery times varying depending on your location.
- You will receive a confirmation email with tracking information once your order has been shipped, so you can follow its journey to your doorstep.

We understand that circumstances can change, but our commitment to fast processing means that we are already working hard to prepare your order for dispatch as soon as it is received. Therefore, we kindly ask our customers to double check their orders before completing payment.

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team . We are here to assist you in any way possible within the constraints of our rapid processing system.

If the item(s) are not to your liking, you can always return them within 14 days

If you discover the error shortly after placing your order, please contact our customer service team immediately. The sooner you contact us, the better the chance of the address being corrected before the order is shipped.

If your order has already been processed or shipped and you are unable to update the address through our customer service team, please contact the carrier directly. Depending on the carrier’s policy, you may be able to request a package reroute or redirect to the correct address. This will often incur additional fees and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Make sure all details, including apartment numbers, street names, and zip codes, are correct.

VAT is included in the listed prices for all purchases made through our website. You will not encounter any additional charges related to VAT during the checkout process. We aim to provide transparent pricing to make your shopping experience as easy as possible. If you have any questions or require further clarification, please feel free to contact our customer service team for assistance.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of at least 6 digits), an order summary and the shipping address.

Sometimes order confirmation emails are accidentally filtered into your spam or junk mail folder. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you have checked your spam folder, waited for some time, and verified your email address, but still have not received an order confirmation, please contact our customer service team. Provide them with your order details, including your full name and order number, and they will assist you in verifying your order status and resending the confirmation email if necessary.

Return period: We have a return period of 14 days in which the customer can return his or her package without giving a reason. These 14 days start from the moment the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Returns Policy: All items must be returned to us unworn and unwashed, suitable for resale, with tags still attached.

For items purchased in the sale, FIORENTE does not offer the possibility of refund. These items can only be exchanged for another item from the collection or exchanged for a credit note.

Shipping costs are non-refundable.

Return shipping costs may vary depending on your location and the reason for the return. We recommend using a trackable shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return shipping costs are non-refundable. For more information on returns shipping and costs, please review our Returns Policy or contact our Customer Service team.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. On your track and trace that you receive with your return, you can see when the package has arrived in our warehouse. From that moment on, the 10 working days start. After the refund has been made, you will receive a message about this. Please note that it can take up to 3 days before the refund is visible on your bank account.

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.

If you have already started the returns process and the product is sold out, we will contact you directly. Our team will work with you to find a suitable solution, whether that means selecting a different product, receiving credit, or exploring other options.

If you receive a product that is defective or damaged, we are here to help! Follow these steps to resolve the issue:

1. Take a photo of the damaged or defective product.
2. Send an email to service.fiorente@gmail.com with the photo of the complaint as an attachment. In your email, please include your order number and a brief description of the problem.
3. Our customer service team will promptly review your message and work with you as soon as possible to find a resolution.

We strive to ensure your satisfaction and resolve any issues with your order. Please do not hesitate to contact us if you experience any problems

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. On your track and trace that you receive with your return, you can see when the package has arrived in our warehouse. From that moment on, the 10 working days start. After the refund has been made, you will receive a message about this. Please note that it can take up to 3 days before the refund is visible on your bank account.

If you have any questions, please do not hesitate to contact us, we will be happy to help you. Our experts are available 7 days a week to answer all your questions.

Contact: service.fiorente@gmail.com or click here

We aim to answer every question within 48 hours.